We currently accept payment via Paypal Or Credit Card.
2. How can I check my order status?
If you want to track the status of your order, such as where your order is, when you will receive it, whether it has been dispatched, please log in and click My Orders on any page of the website.If you still can’t get your order information, please contact our customer service email email@example.com.
3. Are there any additional fees involved in shipping?
In some cases, your destination country may charge customs duty or other taxes. We have no control over these charges as customs policies vary widely from country to country. Please check with your local customs office for further information.
4. Where is your physical store？
We are an online dress store, no physical store, but we have warehouses in Texas, USA and Suzhou, China. This is our US warehouse address: 605 south sherman st #505B-1020-BLN Richardson TX 75081, US. We will use the most efficient shipping address, which will depend on your order or product.
5. Where can you ship to?
We ship worldwide. There may be particular locations that we might require additional information to ship to, if so, we will get in touch with you ASAP.
6. What kind of warranty or guarantee do you offer on your products?
We sell products that we believe to be of high quality and reliability. Before shipping each dress to our customers, our Q&C personnel will conduct a detailed check of the items to ensure high quality.
7. Can i cancel my order?
Yes, you can. There are two types of order cancellation:
1. Canceling an Unpaid Order: An unpaid order will be canceled automatically after 1 day. 2. Canceling a Paid Order: If you haven't received the shipping notification email, you can Contact Us within 24 hours to cancel the order. Please note that we CANNOT cancel orders which have been shipped out. Therefore, please wait for your package to arrive. You may either keep it or return it for refund. Please DO NOT refuse the delivery as the undelivered package may be destroyed by the third-party logistics.
8. What is your Return Policy?
Customers need to contact Customer Service to initiate the return process within 7 days upon receiving your items. If your product arrives in a defective manner, mis-shipped, or has a color error, you are qualified to get a full refund. However, if the item is not faulty or it is made following the size you ordered but does not fit, please note that we will Not accept your returned item.
9. How much will the shipping cost?
We have two shipping methods including expedited shipping, standard shipping. The shipping fee varies from country to country. It also depends on the weight of the items you order. You may place a test order to check the shipping fee.
10. How long is the delivery time?
Currently, it takes 5-12 days to make dresses from the day you place an order. You may check the specific tailoring period on the product page. The shipping time depends on shipping methods. The fastest shipping - expedited shipping takes 2-3 days for the shipment. The sooner you place an order, the sooner we start preparing your dress. Thank you.
Q: Is your size chart based on UK or USA standards? How is better to order the right size?
A: You need to check our size chart to choose the right size. You may also refer to our measuring guide to see how to get professional measuring. If you have concerns about the size, we highly suggest you choose the custom size. Please get the professional measurements first and fill in the exact measurements when you place an order. Currently, we do not yet offer custom sizing for our fashion dresses.
Q: Can you change the back style of the dresses for me?
A: We are sorry that currently, we are not able to change the style of the back of the dress. As we have a large collection of dresses, we are sure you will find the perfect one with the style back that you prefer.
Q: If I order this dress in a standard size, can I return it if it does not fit?? Or if I just do not like it?
A: If we send you wrong or unmatched dress, we will take full responsibility and give you a top solution to your best satisfaction. We are afraid that return without reason is not acceptable. So please measure your body precisely in accords with our website size chart. We offer the Size & Color Guide for your good use. Each dress you order will be made from scratch totally according to your specifications. Our tailors will make the perfect dress for you :)
Q: I'm trying to order a dress with knee length in custom size. When I am entering in my measurements as I want this in the Short length and not the long length, I'm still being asked to give the hollow to floor measurements which I do not require. Can you please tell me how I can place the order for this in the short length and not the long?
A: For the short dresses, our dressmakers will make the length based on the hollow to hem you fill in. You may also need to fill in the hollow to floor measurement, which can help us calculate your height so that we can ensure making the knee-length dress for you. You may refer to our measuring guide to see how to get professionally measuring.
Q: Hi do you have real stores? Where can I try the dress on? I am a bit nervous to order the dress online without trying it on first.
A: We are so sorry but we do not have real stores in your place and we just do online business. We make high-quality dresses in accordance with the pictures. While shopping online, you can also enjoy more competitive prices. Please feel free to contact us and we are willing to give you some professional suggestions.
Q: Can I place my order over the phone?
A: At the moment, we only accept orders online. You may complete the payment online with your PayPal account and your rights will be safeguarded by PayPal.
Q: Can I change the size and color of my dresses after payment?
A: If you want to change the size or color within 24 hours after payment, please kindly contact us. We will cancel your order and issue a full refund to you. You may need to place a new order with us.
Q: Hi, how do I order multiple items?
A: To place the order for multiple items you will have to follow the procedures as below. 1. Log in on our website; 2. Choose the color, size and add the item into the cart; 3. Press the button “continue shopping” and add other items into the cart; 4. Check out and pay for the dress. Our website will guide you with your order.